Frequently Asked Questions
Everything you need to know about your ALVABABY shopping experience.
How long does shipping take and what are the costs?
We offer worldwide shipping. Orders are typically processed within 1-2 business days. Standard shipping usually takes 7-15 business days depending on your location, and shipping costs are calculated at checkout based on weight.
What is your return and exchange policy?
We want you to love your purchase. If you are not satisfied, you can return unused and unwashed items in their original packaging within 30 days of receipt for a full refund or exchange.
Are ALVABABY cloth diapers one-size-fits-all?
Yes, our cloth diapers feature adjustable snap buttons that allow the diaper to grow with your baby, typically fitting infants from 8 lbs up to 35 lbs.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.
How should I wash and care for my ALVABABY products?
To maintain product quality, we recommend a cold pre-wash followed by a warm wash with a cloth-diaper-safe detergent. Hang drying is recommended to extend the life of the elastics and waterproof lining.
Are your materials safe for sensitive skin?
Absolutely. All ALVABABY products are made from high-quality, breathable, and BPA-free materials designed to be gentle on your baby's delicate skin while preventing leaks.